Shipping and Delivery
FREE DELIVERY within Australia for orders over $140.
Please allow 1-2 business days for our warehouse team to pick and pack your order. Shipping time frames are in addition to this processing time.
Our warehouse is located in Melbourne, so delivery times may vary according to your location.
All full priced items are sent via Startrack Express or Australia Post Express (free of charge for AU customers).
(No PO Boxes)
|DHL (UK)||DHL (NZ)|
|Order value||3-7 business days||1-3 business days||3 to 10 business days||3 to 10 business days|
All packages within Australia are delivered via Australia Post or Startrack Express. If there is no one present to accept your delivery, Australia Post will leave a notice advising that your parcel will be retrievable from a nearby depot (or as indicated on the undeliverable notice).
Please note, all PO Box addresses will be sent via Australia Post eParcel.
Orders placed in Sale periods (such as Vogue Online) may experience a delay due to high quantity of sales and extra pressure on the warehouse team. Please note, orders made outside the sale period are ineligible for the sale price.
CHANGES TO ORDERS
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received. This also includes changing styles, colours and/or sizes.
If you are trying to estimate when a package will arrive please consider the following: Credit card authorisation and address verification must be received prior to processing.
We do our best to ensure orders are delivered within reasonable time frames, but please keep in mind these are estimates provided by our carriers and on rare occasions, your order may arrive outside this window.
If you have not received your order within the days specified please contact our web store at firstname.lastname@example.org
USA based customers, please visit our USA website: https://aliasmae.com/
We are now shipping to the following countries:
Shipping is via DHL Express. Any import taxes are the responsibility of the customer. Returns are unfortunately not possible with international shipping, so please take care to make sure your order is correct. Shipping rates are automatically calculated at the checkout.
Please be aware that shipping costs (particularly to remote areas) can exceed the price of some sale items, in which case the customer will be advised that the order is cancelled and will be refunded.