It is our priority to make sure your Alias Mae shopping experience is a happy one, so if you require a refund, store credit or exchange, we will gladly process a return as long as it is within 14 days of your purchase.


If your question can't be answered by our FAQs, you are welcome to drop us a line!

The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 10am until 4.30pm Australian Eastern Standard/Daylight Savings Time.
The contact phone number for our team is 1300 ALIAS MAE or you can also contact us via LiveChat or email below:

Our customers' satisfaction is our number one priority.

Please use our Returns Portal to make your return.

We offer a full refund when the product has not been opened and is unused and purchased at full price.

A store credit or exchange is available for items purchased on sale or during a sale period.

If the item arrives back with damaged or missing packaging a $10 fee is applicable.

Please note that customers will be responsible for shipping costs and will be charged a label fee.

We provide a 12 month warranty on our shoes. Faults will be assessed by our team.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, make sure you sign up for Back in Stock notifications from the product page to be notified as soon as they hit the warehouse.

Contact us

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.