FAQs
Unfortunately we are unable to update shipping addresses as the order is automatically sent to our external 3PL warehouse.
You will need to organise a redirection through Aus Post or StarTrack when you receive your tracking number.
AusPost – 13 76 78
StarTrack – 13 23 45
Unfortunately we cannot edit or update orders once they have been placed.
We do have a small window after you have placed your order that we can cancel. Please contact us as soon as possible so we can try and accommodate.
Unfortunately we do not have the capacity to ship between our USA and AU warehouses
AU - Please lodge your return or exchange via the portal on our website.
USA – Please fill out the return form on the USA website and email it to shop@aliasmae.com for your return label.
Note items purchased online cannot be returned through our stockist.
All returns outside of AUS (UK and NZ) please reach out to us at shop@aliasmae.com and send your tracking and receipt so we can process your order.
Otherwise, we will not be able to match your return with your order and it may get lost.
We are sorry to hear this, please email shop@aliasmae.com with your order details images of the product so we can assist you.
Full price - Can be returned for a full refund, credit or exchange.
Sale item (including site wide sales) – Can be returned for a credit or exchange.
Final Sale – Cannot be returned unless faulty.
Please note credits/gift cards cannot be returned for monetary value.
We cannot hold stock for any reason.
However, we offer Instant Exchanges, which means your exchange order will be created as soon as you lodge your return request.
Please use our stockist locater to find stockist near you
We have both electronic and physical gift cards available to purchase. Shop Here.
Unfortunately at this stage we do not offer pre-order or custom orders.
You will receive an email with your tracking number once your order is dispatched. Please be sure to check your junk/spam.
If you have not received your tracking within 3 business days (5 during peak periods) after placing your order please contact us.
Yes! You can sign up to be notified if we restock via the product page on our site. Please note not all styles get restocked.
We're sorry but we're unable to honour sitewide sale discounts once the sale has finished.
Make sure you sign up to our VIP list and follow us on socials for sale updates and timing.
We are aware that there are a number of fake/scam Alias Mae websites out there, selling and advertising our products.
We're reporting these fraudulent websites as we are made aware of them, and doing as much as we can to shut them down.
Do not purchase from any websites other than:
www.aliasmae.com.au
www.aliasmae.com
If you have made a purchase from one of the fake Alias Mae websites, we're very sorry but there's not much we can do from our end.
You need to contact your financial provider to reverse the transaction (if possible).