FREE DELIVERY within Australia for orders over $99.
*** PLEASE BE ADVISED THAT WE ARE EXPERIENCING SHIPPING DELAYS DUE TO THE DEVESTATING BUSHFIRES IN VICTORIA AND NSW.
The following areas are particularly affected but delays could be experienced all over the country: South Coast and Southern Highlands regions in NSW, the ACT, the Gippsland region in Victoria and the Esperance region in WA.
Please use the Aus Post Tracking facility to keep track of your order: https://auspost.com.au/mypost/track/#/search
We appreciate your patience.
All orders placed before 9am AEST will be processed and shipped that day, excluding weekends and public holidays. Orders placed after 9am AEST will be sent the next business day.
MELBOURNE CUP WEEKEND - Please note orders placed after 10am Friday 1 November will not be shipped until Wednesday 6th November.
** Please note that orders placed from 10am 26th September through the weekend will not be dispatched until Monday 30th September due to Grand Final Public Holiday.
Please allow 2-3 business days for delivery (except for WA, please allow a maximum of 3 business days for delivery). For peace of mind, all packages within Australia are delivered via Startrack or Australia Post. If there is no one present to accept your delivery, Australia Post will leave a notice advising that your parcel will be retrievable from a nearby depot (or as indicated on the undeliverable notice).
Orders placed in Sale periods (such as Vogue Online) may experience a delay due to high quantity of sales and extra pressure on the warehouse team. Please note, orders made outside the sale period are ineligible for the sale price.
Tip: If you work during business hours, then your workplace address would be ideal. Please include a business name with all business addresses.
Please note: Victorian orders will be sent via Australia Post which you will receive notifications to your email about shipping. Interstate orders with Authority to Leave checked as Yes are sent via StarTrack Express and all that are checked as No are sent via Australia Post.
Approximate transit times based on your purchase / location type, please see table below:
|All full priced items||Next Day Delivery|
|Interstate with ATL set as YES|
|All WA locations|
|Interstate with ATL set as NO||2 Days||3 days||4 days||3 days||4 days||3 days|
|All Victoria (excluding full priced items)||Melbourne CBD - 1 day, Rest of Vic - Min 2 days|
*ATL - Authority to Leave
CHANGES TO ORDERS / CANCELLING PRE-ORDERS
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received. This also includes changing styles, colours and/or sizes.
We are also not able to cancel any PRE-ORDER styles, as these are immediately sent to our manufacturer to order.
If you are trying to estimate when a package will arrive please consider the following: Credit card authorisation and address verification must be received prior to processing.
Orders placed after 9am AEST will be downloaded into the system for the following day therefore not processed that day.
If you have not received your order within the days specified please contact our web store at firstname.lastname@example.org
USA based customers, please visit our USA website: https://aliasmae.com/
We are now shipping to the following countries:
Shipping is via DHL Express. Any import taxes are the responsibility of the customer. Returns are unfortunately not possible with international shipping, so please take care to make sure your order is correct. Shipping rates are automatically calculated at the checkout.
Please be aware that shipping costs (particulalry to remote areas) can exceed the price of some sale items, in which case the customer will be advised that the order is cancelled and will be refunded.