FREE DELIVERY within Australia for orders over $99.

All orders placed before 9am AEST will be processed and shipped that day, excluding weekends and public holidays. Orders placed after 9am AEST will be sent the next business day.

Please allow 2-3 business days for delivery (except for WA, please allow a maximum of 3 business days for delivery). For peace of mind, all packages within Australia are delivered via Startrack or Australia Post. If there is no one present to accept your delivery, Australia Post will leave a notice advising that your parcel will be retrievable from a nearby depot (or as indicated on the undeliverable notice).

Orders placed in Sale periods (such as Vogue Online) may experience a delay due to high quantity of sales and extra pressure on the warehouse team.

Please note: There will be a delay in shipping from April 18th 2019 to April 23rd 2019 due to the Easter public holidays. Orders placed during this period will be sent on Tuesday 23rd April 2019.

Tip: If you work during business hours, then your workplace address would be ideal. Please include a business name with all business addresses. 

Please note: Victorian orders will be sent via Australia Post which you will receive notifications to your email about shipping. Interstate orders with Authority to Leave checked as Yes are sent via StarTrack Express and all that are checked as No are sent via Australia Post.

 Approximate transit times based on your purchase / location type, please see table below:

STARTRACK
  All full priced items Next Day Delivery
  Interstate with ATL set as YES
  All WA locations

 

EPARCEL
  VIC NSW QLD TAS ACT SA
  Interstate with ATL set as NO 2 Days 3 days 4 days 3 days 4 days 3 days
  All Victoria (excluding full priced items)       Melbourne CBD - 1 day, Rest of Vic - Min 2 days
 *ATL - Authority to Leave

 

CHANGES TO ORDERS / CANCELLING PRE-ORDERS

Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received.  This also includes changing styles, colours and/or sizes.

We are also not able to cancel any PRE-ORDER styles, as these are immediately sent to our manufacturer to order.

 

LATE DELIVERIES

If you are trying to estimate when a package will arrive please consider the following: Credit card authorisation and address verification must be received prior to processing.

Orders placed after 9am AEST will be downloaded into the system for the following day therefore not processed that day.

If you have not received your order within the days specified please contact our web store at shop@aliasmae.com

 

INTERNATIONAL ORDERS

We are now shipping to the following countries:

New Zealand
Belgium
Denmark
France
United Kingdom
Italy
Norway
Portugal
Sweden
Spain

Shipping is via DHL Express. Any import taxes are the responsibility of the customer. Returns are unfortunately not possible with international shipping, so please take care to make sure your order is correct. Shipping rates are automatically calculated at the checkout.